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Exam Code: 132-S-900.7
Exam Name: Avaya (Avaya IP Telephony Design Elective Exam)
One year free update, No help, Full refund!
Total Q&A: 77 Questions and Answers
Last Update: 2014-02-18

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NO.1 Your client's department store business has 24 locations worldwide. Each location has its own
communications switch and is included in a QSIG network. The stores have standardized on specific
extension numbers representing departments. The client is considering moving to a single, distributed
S8700 system but is concerned with the loss of dial plan functionalities.
How do you address the client's concern?
A. provide Uniform Dial Plan software
B. utilize ACM Multi-location Dial Plan software
C. create unique extensions per location for each application
D. relate that standard S87xx dial plan software will address the issues
Answer: B

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NO.2 Your customer solution requirements call for a mix of SIP and H.323 endpoints. Which entity in the SIP
Infrastructure can perform routing of sessions invitations, authentications and accounting functions?
A. SIP Proxy
B. SIP redirect
C. SIP registrar
D. SIP media gateway controller
Answer: A

Avaya certification   132-S-900.7 certification   132-S-900.7 questions

NO.3 A customer is looking to add a remote location to the S8730. They will have six IP telephones that will
require PoE, two analog CO lines and require basic survivability. Which of the following would you
recommend?
A. G250 - analog / SLS
B. G250 - analog / LSP
C. G350 - analog / SLS
D. IG550 / SLS
Answer: A

Avaya   132-S-900.7   132-S-900.7 study guide

NO.4 You are preparing to design an IP Telephony-based S87xx. You are assisting the client in determining
the type of QoS/CoS they should incorporate on their data network.
What do you recommend? (Choose two.)
A. Routed networks should use IEEE 802.1p/Q.
B. Switched networks should use IEEE 802.1p/Q.
C. Mixed networks should use either DSCP or IEEE 802.1p/Q.
D. Routed networks should use DiffServ Code Points (DSCP).
Answer: BD

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NO.5 Which three should be investigated when validating a wireless network design? (Choose three.)
A. installed ductwork and walls
B. locations of network servers
C. other wireless networks in the area
D. operating system of user machines
E. environmental, moisture, temperature variations
Answer: ACE

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NO.6 You have a corporate site with an S87xx Media Server in location A, and a remote site with an
G700/S8300 LSP processor in Location B. The WAN connection goes down.
In what sequence will the G700 register with the S8300?
A. Each H.248 gateway will reboot and register with the S8300 LSP when it comes back up.
B. The S8300 LSP processor reboots, and then notifies each H.248 gateway it is now the primary call
processor.
C. The S8300 LSP processor notifies each H.248 gateway in the media controller list that it is now the
primary call processor.
D. Each H.248 gateway will detect that the S87xx Media Server is not available and will reregister with the
next Media Server in the media controller list.
Answer: D

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NO.7 A client is implementing an S87xx Media Server with several G650 Media Gateways. They are
concerned with overheating in the equipment room, especially in the equipment power units.
Which two conditions cause a G650 power supply to initiate an emergency shutdown? (Choose two.)
A. overvoltage
B. overheating
C. undervoltage
D. high humidity
Answer: AB

Avaya test   132-S-900.7 exam prep   132-S-900.7 answers real questions

NO.8 A sales engineer completes an S87xx Media Server/G650 Media Gateway design which includes IP
Telephony, multi-locations, and LAN/WAN integration. One of the deliverables for handoff to the
implementation team is the network region design.
What four IP endpoint characteristics may be included in the network region design document? (Choose
four.)
A. codec set
B. UDP port ranges
C. 802.1p/Q settings
D. VLAN assignments
E. identification of locations
Answer: ABCE

Avaya exam   132-S-900.7   132-S-900.7

NO.9 Which three are QoS/CoS recommendations that the Avaya Solution Designer can make to
optimize an all Avaya Converged IP Solution? (Choose three.)
A. Switched networks should use IEEE 802.1p/Q.
B. Routed networks should use DiffServ Code Points.
C. Port priority can also be used to enhance 802.1p/Q and DiffServ.
D. Mixed networks should choose only one (802.1p/Q or DSCP) as a best practice.
Answer: ABC

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NO.10 Your client is considering a VoIP application for their S8500 Media Server and G650 Media Gateway.
Due to the time-sensitive nature of VoIP applications, several issues should be discussed prior to arriving
at a final design.
Which two VoIP guidelines should you discuss with the customer? (Choose two.)
A. VoIP should be implemented on an entirely switched network.
B. VoIP will cause some discourse due to lower voice quality than TDM calls.
C. VoIP endpoints should be placed on separate subnets or VLANs based on communities of interest.
D. When PCs are attached to IP phones, the uplink to the Ethernet switch should be at least 20 Mbps.
Answer: AC

Avaya   132-S-900.7   132-S-900.7 exam   132-S-900.7 practice test

NO.11 An RFP for a Interactive Voice Response (IVR) unit and mid-sized communication system has been
released. You are responsible for determining the design solution. The RFP states that the IVR platform
must be engineered to handle 135 25-second messages during the busy hour. You calculate this
requirement to equal 47 ports.
If you provide 47 ISDN PRI trunks (two ISDN PRI facilities), which two traffic concerns must you consider?
(Choose two.)
A. No trunk growth is available on the ISDN PRI facilities.
B. 47 active trunks overload the two ISDN PRI facilities, seriously affecting traffic load and call
completions.
C. Considering there is only one channel for signaling, a backup D channel cannot be provided, affecting
traffic if the D channel fails.
D. ISDN PRI facilities direct from the central office limit the caller's ability to connect to the proper
resource, causing increased usage.
Answer: AC

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NO.12 Which two design issues relate to increasing security in VoIP converged solutions? (Choose two.)
A. suggesting upgrading LAN switches to support QoS
B. defining VLANs to limit access from specific IP endpoints
C. considering encryption on IP calls for protection from eavesdropping
D. considering G.729 compression to protect IP calls from eavesdropping
Answer: BC

Avaya   132-S-900.7   132-S-900.7

NO.13 If a customer has multiple systems from different vendors and wants to network them together, which
software should be used?
A. DCS
B. ARS
C. UDP
D. QSIG
Answer: D

Avaya questions   132-S-900.7   132-S-900.7   132-S-900.7 exam simulations

NO.14 A customer wants to use an Avaya S87xx Media Server with Avaya G700 Gateways at remote
locations. Each G700 Gateway will include an S8300 Local Survivable Processor and approximately 75
IP sets incorporating G.711.
What Avaya feature allows IP sets to register with the S8300 if connectivity to the S87xx is lost?
A. Local CLAN board
B. Alternate Gatekeeper
C. S8300 Auto-Registration
D. Gateway Alternate Redirection
Answer: B

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NO.15 Within an S8500 Server, 25 IP Telephony endpoints are connected to 10 digital sets, 10 IP sets, and 5
CO trunks.
How many TN2602 Media Processor boards are required if G.729 is incorporated?
A. 1
B. 2
C. 3
D. 4
Answer: A

Avaya   132-S-900.7 test answers   132-S-900.7

NO.16 In a distributed S87xx Media Server system with G650 Media Gateways in 3 port networks, what is the
distance concern with the TDM cable length?
A. Due to the length of the TDM cable, the slack must be coiled and secured to the back of the PN.
B. The TDM cable can be ordered to custom fit the system. The designer must know the PN to G650
layout.
C. If the incorrect cable length attribute is chosen, it will not allow the associated G650s to connect to the
PN.
D. Due to its limited length, each G650 of a PN must be co-located in the same 19 inch data rack as the
rest of the PN.
Answer: D

Avaya test answers   132-S-900.7   132-S-900.7

NO.17 The S87xx platform is available as a net new system in which configuration?
A. Voice Bearer over ATM
B. Stand Alone (S87xx only)
C. Traditional G3R without IP
D. Voice Bearer over IP (IP Connect)
Answer: D

Avaya   132-S-900.7   132-S-900.7   132-S-900.7   132-S-900.7

NO.18 In discussing an organization's DHCP strategy, you find they distribute IP address assignment for IP
telephones at the branch location via the telephony gateway.
Which two gateways are viable options to support the customer's DHCP strategy? (Choose two.)
A. G250 Media Gateway
B. G350 Media Gateway
C. G650 Media Gateway
D. G700 Media Gateway
Answer: AB

Avaya pdf   132-S-900.7   132-S-900.7

NO.19 A customer has an Avaya S87xx Media Server with an Avaya G650 Media Gateway. They want the
remote site tied-in to the main. The remote site has a DSL line for Internet access. They currently have a
secure VPN tunnel to the main site and want to implement VoIP over this tunnel.
What is your biggest concern as a designer?
A. NAT issues
B. implementation issues
C. Security cannot be guaranteed
D. Voice quality cannot be guaranteed
Answer: D

Avaya   132-S-900.7   132-S-900.7

NO.20 The customer has a multi node LAN with connectivity to a 16 location multi-vendor (Juniper, Cisco,
3Com and Avaya) WAN.
When implementing VoIP on this network, which two routing protocols should be implemented? (Choose
two.)
A. RIP
B. IGRP
C. ID 10t
D. OSPF
Answer: AD

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Exam Code: 6002.1
Exam Name: Avaya (Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Exam)
One year free update, No help, Full refund!
Total Q&A: 69 Questions and Answers
Last Update: 2014-02-18

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NO.1 On a media gateway G450, which slots are permitted for the MM 342?
A. V1 and V2
B. V6 and V6
C. V3 and V8
D. V5 and V7
Answer: C

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NO.2 A customer is planning to upgrade from CM 5X to CM 6.0 an existing 8510 server.
What is the total minimum memory requirement for this upgrade?
A. 4 GB RAM
B. 8 GB RAM
C. 12 GB RAM
D. 16 GB RAM
Answer: B

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NO.3 Hunt group number 99, with group extension 4199, is administered for messaging.
Which command needs to be executed at the SAT terminal to troubleshoot hunt group 99?
A. Shoe tracelog huntgroup 4199
B. View logs real time huntgroup 99
C. Display real time logs hunt group 99
D. List trace hunt-group 4199
Answer: D

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NO.4 Which three statements about CM_Duplex CM 6.0 are true?
A. Software duplication is available, but hardware duplication is not available.
B. The S8510 server is not used for duplication
C. Server duplication is configured via Failover
option on CDROMs web interface
D. S8730 with DAL 2 card does not support server duplication in CM 6.0.
E. The CM duplex template supports CMM
Answer: A,B,D

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NO.5 Which gateway command resets the Gateway back to factory default?
A. Reset
B. Restart
C. Softboot
D. Nvram init
Answer: D

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NO.6 A customer needs to set up SIP integration on Communication Manager Messaging Application
What are three pieces of information that are needed to meet this requirement? (Choose three)
A. Signaling group number
B. SIP domain
C. Transport Method
D. Extension length
E. Hunt Group number
Answer: B,C,D

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NO.7 Which two series support RAID 5 configuration for CM6.0? (Choose two)
A. S8730 Server with 8 GB RAM
B. S8800 Server with 12 GB RAM
C. S8510 Server with 8 GB RAM
D. S8300D Server with 8 GB RAM
Answer: B,C

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NO.8 Which screen is used while upgrading the system platform from release 6.0.0.09 to release 6.0.0.11?
A. Communication manager Web interface
B. Console domain Server Management Path management
C. Console domain Server Management Platform Upgrade
D. Console domain Virtual Machine Management
Answer: C

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NO.9 Which three are tests that can be performed to Verify a communication manager Messaging 6.0
application is working properly? (Choose three)
A. Verify the hunt group status
B. Check the messaging port status using the display port command
C. Call the messaging Hunt Group
D. Check the messaging port status using the status port command
E. Perform message waiting indication test
Answer: A,C,E

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NO.10 When troubleshooting a system fault, if the web interface or SAT are unavailable, which method should
be used?
A. SAL
B. TTY2
C. CLI
D. MODEM
Answer: C

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Exam Code: 132-S-1002.3
Exam Name: Avaya (Avaya Sales Certification Specialist)
One year free update, No help, Full refund!
Total Q&A: 49 Questions and Answers
Last Update: 2014-02-10

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NO.1 Avaya will have direct resources assigned for primary coverage for which two of the following account
types? (Choose two.)
A.Non Global / US Named
B.US Named
C.Global
D.All account types
Answer:B C

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NO.2 Who determines the maintenance renewal strategy when a Partner has previously sold a maintenance
agreement to a non Global / US Named Account? (Choose two.)
A.The Avaya Direct team owns the maintenance renewal strategy.
B.The Avaya Telesales team owns the maintenance renewal strategy.
C.The end-user customer.
D.The Partner owns the maintenance renewal strategy, which may include a Channel Service Agreement,
Partner Support Service / Joint Service Delivery, or Wholesale Maintenance.
Answer:C D

Avaya   132-S-1002.3   132-S-1002.3 original questions   132-S-1002.3

NO.3 Which is NOT a common business problem addressable by Avaya's IPT solutions?
A.Inability to get the appropriate parties together to make decision
B.Inability to communicate during a major business interruption
C.Multiple disparate systems that are expensive to maintain
D.Disconnected branch offices
Answer:A

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NO.4 A key capability of Avaya's IP Telephony solutions is to extend customer announcements, voicemail
greetings, and other applications from the core to the branches, enabling _____.
A.a higher TCO
B.branch office managers to maintain and administer their own communications systems
C.consistent user experiences
D.each user to have a different, customized experience
Answer:C

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NO.5 A business process consists of a set of steps that an organization typically uses to execute daily
business and is _____.
A.measurable using Key Process Indicators
B.measurable using Key Performance Indicators
C.measurable using Key Process Instances
D.measurable using Key Primary Indicators
Answer:A

Avaya   132-S-1002.3   132-S-1002.3   132-S-1002.3   132-S-1002.3

NO.6 Which are the three basic functions of the Communication Manager Software?
A.PBX functionality, Contact Center functionality, Mobility Server
B.PBX functionality, Mobility Server, IP Softphone
C.Mobility Server, Contact Center functionality, DoS Protection Server
D.Contact Center functionality, PBX functionality, SIP Enablement
Answer:A

Avaya questions   132-S-1002.3   132-S-1002.3

NO.7 Which enterprise is defined by having over 1000 users, mulitple locations, are often multinational, and
have complex business models?
A.Very-small-sized
B.Small-sized
C.Mid-sized
D.Large-sized
Answer:D

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NO.8 SIP is a key enabler of intelligent communications because it allows for monitoring of _____.
A.presence
B.metrics
C.call volume
D.process
Answer:A

Avaya   132-S-1002.3 exam prep   132-S-1002.3 answers real questions

NO.9 In the Contact Center portfolio, how does Avaya solve this customer problem: Inability to make good
decisions on behalf of customers and to provide personalized customer service?
A.Access to actionable customer data through a single database and reporting platform
B.Ability to extend applications outward through the enterprise
C.Access convenient communications capabilities to find and reach people more effectively
D.Best practice use of technology
Answer:A

Avaya   132-S-1002.3   132-S-1002.3

NO.10 Partners selling to Global Accounts at the Avaya Direct Account Team's invitation must sell which of the
following?
A.Avaya Services only
B.Avaya products only
C.Avaya content for both products and services where Avaya has an applicable offer
D.Any products or services they choose
Answer:C

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Exam Code: 132-S-712.2
Exam Name: Avaya (Specialist: Avaya Proactive Contact Solutions Design Elective Exam)
One year free update, No help, Full refund!
Total Q&A: 62 Questions and Answers
Last Update: 2014-02-10

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NO.1 Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor software?
A.verification of jobs
B.record selection reports
C.messages files and scripts
D.IVR fields in record selections
Answer:C

Avaya exam   132-S-712.2   132-S-712.2   132-S-712.2 exam prep

NO.2 When using the Avaya Solution Designer tool, the License Quantity for Agent Connections should be
equal to the total number of _____.
A.agents in a typical shift
B.simultaneous headset connections
C.inbound lines purchased by the customer
D.outbound lines purchased by the customer
Answer:B

Avaya   132-S-712.2 original questions   132-S-712.2   132-S-712.2

NO.3 Your customer has difficulty sorting through their current system's reports to give supervisors
information that pertains only to their particular group. Which feature should in Avaya Proactive Contact
meets the customer's need?
A.Shared Lists
B.Unit Work List
C.List Distribution
D.Hierarchy Manager
Answer:D

Avaya   132-S-712.2   132-S-712.2 certification

NO.4 The Avaya Proactive Contact access server provides which two functions within the system? (Choose
two.)
A.connects calls to agents
B.manages the internal LAN
C.serves as a dial-in point for access to the digital switch and CPU
D.is the interface that supervisors and agents use on their computers
Answer:B C

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NO.5 Which feature meets the needs of customers who want to run jobs that play messages to both phones
answered by live customers and phones answered by answering machines?
A.Autowrap
B.Virtual Agent
C.Agent Blending
D.Managed Dialing
Answer:B

Avaya   132-S-712.2   132-S-712.2   132-S-712.2 exam simulations

NO.6 Which two telemarketing situations would merit greater than a 2:1 line to agent ratio? (Choose two.)
A.using unconfirmed contact data
B.using one of the call blending solutions
C.using unsolicited calling lists (cold calling individuals)
D.calling customers with multiple contact numbers (home, business, etc.)
Answer:A C

Avaya   132-S-712.2   132-S-712.2 study guide

NO.7 Your customer has a group of agents that handle clerical and other duties and who handle calls only
when needed. A supervisor notifies these agents when they need to answer calls because calls are
queueing or being abandoned. However, the response is often too late to be of much help and the result
is many abandoned calls. Which Avaya Proactive Contact feature meets this customer's needs?
A.Virtual Agent
B.Person to Person
C.Intelligent Call Blending
D.Native Voice & Data Transfer
Answer:B

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NO.8 What is Update Time?
A.the time period that begins when the agent greets the customer and ends when the customer hangs up
B.the time period that begins when the customer hangs up and ends when the agent releases the
customer record
C.the time period that begins when the agent releases the customer record and ends when the agent
receives the next call
D.the time period that begins when the customer first tells the agent pertinent information and the agent
records it and ends when the agent releases the record
Answer:B

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NO.9 Your customer runs a collections call center. When an inbound call comes in, your customer wants be
able to keep the customer from being called back on the outbound jobs if payment was received on the
inbound call. Which feature automatically marks records as uncallable on outbound jobs if the agent uses
a code indicating an inbound call resulted in a payment from the customer?
A.Do Not Call
B.Sales Verification
C.Generic Postupdate
D.Realtime Campaign Update
Answer:D

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NO.10 You are using the Avaya Solution Designer. What is the correct input on the ACD line on the Predictive
Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent Blending
with one ACD?
A.leave line blank
B.type in the number 1
C.leave line at the default (0)
D.type in the ACD brand name
Answer:C

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Exam Code: 6002.1
Exam Name: Avaya (Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Exam)
One year free update, No help, Full refund!
Total Q&A: 69 Questions and Answers
Last Update: 2014-02-10

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NO.1 Which three statements about CM_Duplex CM 6.0 are true?
A. Software duplication is available, but hardware duplication is not available.
B. The S8510 server is not used for duplication
C. Server duplication is configured via Failover
option on CDROMs web interface
D. S8730 with DAL 2 card does not support server duplication in CM 6.0.
E. The CM duplex template supports CMM
Answer: A,B,D

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NO.2 On a media gateway G450, which slots are permitted for the MM 342?
A. V1 and V2
B. V6 and V6
C. V3 and V8
D. V5 and V7
Answer: C

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NO.3 A customer is planning to upgrade from CM 5X to CM 6.0 an existing 8510 server.
What is the total minimum memory requirement for this upgrade?
A. 4 GB RAM
B. 8 GB RAM
C. 12 GB RAM
D. 16 GB RAM
Answer: B

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NO.4 When troubleshooting a system fault, if the web interface or SAT are unavailable, which method should
be used?
A. SAL
B. TTY2
C. CLI
D. MODEM
Answer: C

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NO.5 Which two series support RAID 5 configuration for CM6.0? (Choose two)
A. S8730 Server with 8 GB RAM
B. S8800 Server with 12 GB RAM
C. S8510 Server with 8 GB RAM
D. S8300D Server with 8 GB RAM
Answer: B,C

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NO.6 Which screen is used while upgrading the system platform from release 6.0.0.09 to release 6.0.0.11?
A. Communication manager Web interface
B. Console domain Server Management Path management
C. Console domain Server Management Platform Upgrade
D. Console domain Virtual Machine Management
Answer: C

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NO.7 Hunt group number 99, with group extension 4199, is administered for messaging.
Which command needs to be executed at the SAT terminal to troubleshoot hunt group 99?
A. Shoe tracelog huntgroup 4199
B. View logs real time huntgroup 99
C. Display real time logs hunt group 99
D. List trace hunt-group 4199
Answer: D

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NO.8 Which three are tests that can be performed to Verify a communication manager Messaging 6.0
application is working properly? (Choose three)
A. Verify the hunt group status
B. Check the messaging port status using the display port command
C. Call the messaging Hunt Group
D. Check the messaging port status using the status port command
E. Perform message waiting indication test
Answer: A,C,E

Avaya   6002.1   6002.1   6002.1

NO.9 A customer needs to set up SIP integration on Communication Manager Messaging Application
What are three pieces of information that are needed to meet this requirement? (Choose three)
A. Signaling group number
B. SIP domain
C. Transport Method
D. Extension length
E. Hunt Group number
Answer: B,C,D

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NO.10 Which gateway command resets the Gateway back to factory default?
A. Reset
B. Restart
C. Softboot
D. Nvram init
Answer: D

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Exam Code: 3000.3
Exam Name: Avaya (Avaya Small and Medium Enterprise (SME) Communications Solutions Exam)
One year free update, No help, Full refund!
Total Q&A: 59 Questions and Answers
Last Update: 2014-02-10

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NO.1 Which two are power option for IP telephones on the IP Office? (Choose two.)
A. Class B 24 Volt power supply
B. Class A 24 Volt power supply
C. Power-over-Ethemet switch conforming to 802.3af standards
D. 1151D1 Indiviual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
Answer: C, D

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NO.2 A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients
calling in. which combination of features best meets their needs?
A. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
B. ACD via VM Pro Commpaign Manager and a compaign database
C. ACD to distributed Hunt Groups and one-X Portal Call Accounting
D. ICR with account codes and CDR-enabled for billing.
Answer: D

Avaya   3000.3   3000.3   3000.3

NO.3 Click the Exhibit button.
A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls
to any agents that are using analog telephones.
Based on the System Monitor traces shown in the exhibit,what is the problem?
A. You need to buy additional licenses
B. All cards may not be seated correctly.
C. 20 packets missed means too many packets lost; IP Office stops the call ptoceeding.
D. Embedded Voicemail is not running properly.
Answer: B

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NO.4 Which item must be completed for an IP Office user to be counted in CCR as an agent?
A. User must be defined as an agent in one-X Portal.
B. force Account Code must be checked on the user s Supervisor tab.
C. CCR Agent Must be checked on the user s Supervisor tab.
D. User must be a member of a hunt group.
Answer: C

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NO.5 What should the telephone number field N in an ARS short code look like if you want to send out caller
ID for the number 3033211234 on an ISDN/PRI line?
A. NCLI3033211234
B. Nss3033211234
C. Ns3033211234
D. NCID3033211234
Answer: C

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NO.6 An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time
the IP Office reboots the time changes to the wrong time. Which Windows command can be used to
determine if there is a time server on the network causing the change.?
A. time
B. time server
C. net time
D. get time
Answer: C

Avaya   3000.3   3000.3   3000.3 exam

NO.7 The design for an IP Office has two locations. They will need telephones, voicemail, and meet-me
conferencing ability. They will have a PRI at the main office and the remote office will use the main office
PRI for inbound and outbound calls. The main site has 40 users and one fax machine. The remote site
has 15 users and one fax machine. Which cards and modules are required in the IP Office at the main site
to support all digital telephones?
A. IP500 Preferred edition, three Digital Statin 8 Card, one Analog Phone 2 Card, Universal PRI Trunk
Card, one DS30 Module.
B. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk
Card, one DS30 Module.
C. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI
Trunk Card, one DS30 Module.
D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32 Universal PRI
Trunk Card, one DS30 Module.
Answer: D

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NO.8 Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)
A. one-X Portal
B. IP Office Manager
C. Avaya telephones
D. VoiceMail Pro Clint
E. one-X Portal for IP Office
Answer: B, C

Avaya   3000.3   3000.3   3000.3 answers real questions

NO.9 A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server.
What must be set in the servers so that the recordings move from the voicemail server to the
ContactStore server?
A. The Workgroup name must be in each server.
B. VoiceMail Pro must be part of the domain.
C. IP Office must be in a SCN.
D. The registry key is a string containing the name of the share.
Answer: D

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NO.10 Aplication can be used in Conjunction with one-X Portal to provide full softphone and call handing
capability for us
A. Office Voice Portal
B. Office Video Softphone
C. Office Phone Manager Pro
D. Office Softconsole
Answer: B

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Exam Code: 3304
Exam Name: Avaya (Avaya Call Center Elite Implementation and Maintenance Exam )
One year free update, No help, Full refund!
Total Q&A: 69 Questions and Answers
Last Update: 2014-02-10

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NO.1 What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call Center
Elite.? (Choose three.)
A. Service Level Maximize
B. Advocate
C. Hunt Group
D. Call Management System (CMS)
E. Agent Selection (EAS)
Answer: A,B,E

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NO.2 A supervisor would like to have their agents automatically log out at a specific time.
Which administration form is used to configure this functionality?
A. Hunt Group Form
B. Agent LoginID Form
C. Feature-Related System-Parameters Form
D. Station Form
Answer: B

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NO.3 A supervisor wants to endure that a specified group of agents logout at a specified time during the work
week.
How can this be accomplished?
A. with After Call Work (ACW) Agent Considered Idle
B. with Forced Agent Logout Time
C. with Interruptible Aux Notification Timer (sec)
D. with Maximum Time Agent in ACW before logout (sec)
Answer: B

Avaya   3304 original questions   3304   3304

NO.4 Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
A. It enablesrouting of calls to the agent that is most idle.
B. It dynamically matches a customer to an optimal agent.
C. It provides conditional routing of calls to agent queues.
D. It allows for dynamic reporting of call center activities in custom methods.
E. It uses advanced algorithms to efficiently route calls to agents.
Answer: B,E

Avaya   3304   3304

NO.5 Which three statements about circular hunt groups are true? (Choose three) A. The next call to the hunt
group is offered to the next station in the members list in a round robin fashion, starting with the first
administered station.
B. The call distribution is dependent of how long stations have been idle.
C. The call distribution is independent of how long stations have been idle.
D. The next tall to the hunt group will be routed to the next agent (station) if the previous agent did not
answer the last call.
E. The next call to the hunt-group will be routed to the same agent (station) if that agent did not answer
the last call.
Answer: A,C,D

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NO.6 Which three monitor commands are available with Basic Call Management System (BCMS)? (Choose
three)
A. Monitor bcms agent
B. Monitor bcms skill
C. Monitor bcms split
D. Monitor bcms system
E. Monitor bcms vector
Answer: B,C,D

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NO.7 A customer has Business Advocate (BA) features turned on.
Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or
agent staffing levels change abruptly?
A. queue priority levels
B. reserve agents
C. skill preference levels
D. percent allocation
Answer: D

Avaya   3304   3304

NO.8 A call center operations manager wants agents to manually enter a code to identify the reason for being
in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters custom-options to allow this?
A. Call Work Codes
B. Authorization Codes
C. Reason Codes
D. AUX State Codes
Answer: C

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NO.9 What provides built-in real and historical reporting capabilities for the call center, including reports for
Splits/Skill, Agents, Vector Directory Numbers (VDNs) and trunk groups?
A. VvStats
B. Service level maximize (SLM)
C. Basic Call management System (BCMS)
D. Automated Number Identification (ANI)
Answer: C

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NO.10 While configuring the Service Observing feature, which three forms should be configured and/or
verified?
A. System Parameters
B. Class of Service
C. Feature-Related System Parameters
D. Class of restriction
E. Station
Answer: C,D,E

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Exam Code: 132-S-708.1
Exam Name: Avaya (Specialist: Avaya Voice Self-Service Design Elective Exam)
One year free update, No help, Full refund!
Total Q&A: 77 Questions and Answers
Last Update: 2014-02-01

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NO.1 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to process
routine orders to reduce the staffing costs. What are three benefits that this company can expect to derive
from implementing an Avaya Voice Self-Service solution? (Choose three.)
A.Agents can focus on complex customer issues.
B.Solution provides an effective 1-way voicemail solution.
C.Answers to common questions are available at any time.
D.Callers are connected directly to the agent of their choice.
E.Callers can be directed to routine information without agent assistance.
Answer:A C E

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NO.2 Which two methods can be used to get and put data between Avaya Interactive Response (IR) and
Avaya Interaction Center (IC)? (Choose two.)
A.LAN Gateway
B.DLG Connector
C.VOX Connector provided with IC
D.IC Connector provided with Avaya Dialog Designer
Answer:C D

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NO.3 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. To reduce staffing costs, this company has chosen to implement an Avaya Voice Self-Service
solution to process routine orders. They would like to implement a solution for placing calls to customers
when the status of their order changes (processed, shipped, cancelled). They want the calls to provide
the same information as if the customer had come in and requested it from the Avaya Voice Self-Service
solution. Which speech elements would be required to implement this solution?
A.Voice over IP (VoIP)
B.Text-to-Speech (TTS)
C.Speech Application Builder (SAB)
D.Open Speech Dialog Modules (OSDM)
Answer:B

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NO.4 Which two application servers are supported by Avaya Dialog Designer? (Choose two.)
A.Microsoft IIS
B.Apache Tomcat
C.IBM WebSphere
D.Oracle J2EE Web Server
Answer:B C

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NO.5 Which two represent native capabilities of Avaya Dialog Designer? (Choose two.)
A.Speaker Verification
B.Application Simulation
C.TAS Application Development
D.VoiceXML Application Development
Answer:B D

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NO.6 Which two hardware components are required for Avaya Interactive Response (IR) using Voice over IP?
(Choose two.)
A.NMS boards
B.Dialogic boards
C.Sun Sparc-based server
D.Communication Manager
Answer:C D

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NO.7 Which integration alternative provides optimal routing to an agent based on information gathered at any
given point within a Voice Self-Service application?
A.Avaya Interaction Center
B.Avaya Proactive Contact
C.Avaya Operational Analyst
D.Avaya Interactive Intelligence
Answer:A

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NO.8 Which three elements are required to run an Avaya Voice Portal solution with a speech application?
(Choose three.)
A.Speech Server
B.Domain Controller
C.Media Processing Platform (MPP)
D.Voice Portal Management System (VPMS)
E.Lightweight Directory Access Protocol (LDAP)
Answer:A C D

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NO.9 An Avaya Voice Self-Service customer has a limited service contract for IT and telecommunications.
They only have staff available from 9 a.m. to 5 p.m.; otherwise they are available using a pager. The
contact center uses Avaya contact center and reporting solutions. The contact center has staff onsite 24
hours a day. They actively monitor their agent pool and have offered to monitor Voice Self-Service ports if
they can have access to the data center to monitor the system's health. There are significant security
concerns with providing this type of access to non-technical staff. Which alternative would allow the
contact center personnel some monitoring capabilities?
A.Place the self-service ports behind the Communication Manager; monitor the ports on the Call
Management System (CMS) using real-time reports.
B.Place the self-service ports in front of the Communication Manager; monitor the ports on the Call
Management System (CMS) using real-time reports.
C.Place the self-service ports behind the Communication Manager; turn on Redirect On No-Answer
(RONA) to route calls to supervisory personnel when ports go out of service.
D.Place the self-service ports in front the Communication Manager; turn on Redirect On No-Answer
(RONA) to route calls to supervisory personnel when ports go out of service.
Answer:A

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NO.10 Which two hardware components are required for Avaya Voice Portal using Voice over IP? (Choose
two.)
A.NMS boards
B.Dialogic boards
C.Intel/AMD server
D.Communication Manager
Answer:C D

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NO.11 Your customer's company has extensive web services architecture. All communication with customers
has been through web chat and email. Customer demand has required the company to setup a call center.
They can only afford to staff a few agents, and firmly believe that a speech application that accesses their
existing web services would fulfill 70-80% of their incoming calls. Which solution would meet their
requirements?
A.Avaya Voice Portal and IVR Designer
B.Avaya Interactive Response and IVR Designer
C.Avaya Voice Portal and Avaya Dialog Designer
D.Avaya Interactive Response and Avaya Dialog Designer
Answer:C

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NO.12 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to process
routine orders to reduce the staffing costs. They would like to implement a more sophisticated solution for
routing calls to agents, and make it seamless. They want callers to be identified, serviced, and if needed,
routed to an agent with minimal input from the caller. Which product integrates with Avaya Voice
Self-Service solutions to meet this need?
A.IBM WebSphere
B.Avaya Proactive Contact
C.Avaya Interaction Center
D.Call Management System
Answer:C

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NO.13 A customer currently has one contact center in Los Angeles using CONVERSANT? They use TDM
and DTMF. They are dissatisfied with the state of their current applications. They want to use speech
applications to simplify classification and routing of customer calls. They also expect a much higher
resolution of calls within their Voice Self-Service environment. The customer has rigid IT standards. The
only approved server hardware is Intel-based. Servers must only be purchased through the IT department.
Which two Voice Self-Service components would closely align with the customer's requirements?
(Choose two.)
A.IVR Designer
B.Avaya Voice Portal
C.Avaya Dialog Designer
D.Avaya Interactive Response
Answer:B C

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NO.14 A garden supply retailer begins taking orders for spring bulbs in early winter. Last year, their customers
started calling for order shipment status as early as late winter. The contact center is open Monday
through Friday. This is a seasonal increase in call volume only. Which three benefits would an Avaya
Voice Self-Service solution provide? (Choose three.)
A.Equalize trunking requirements throughout the entire year.
B.Permit callers to connect to an agent during non-business hours.
C.Permit callers to check on the scheduled date of the shipment 24x7.
D.Eliminate the repetitive or routine task of providing the shipping date to the caller.
E.Reduces the time the caller waits for an agent by automatically providing the date of the scheduled
shipment
Answer:C D E

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NO.15 A thriving mail order business has a busy contact center that takes orders from existing and new
customers. To process routine orders and reduce staffing costs, they have chosen to implement an Avaya
Voice Self-Service solution. They want a sophisticated seamless solution for routing calls to agents. They
want callers to be identified, serviced (provide routine information), and routed to an agent with minimal
input from the caller. Which two speech elements would be required to implement this solution? (Choose
two.)
A.Voice over IP (VoIP)
B.Text-to-Speech (TTS)
C.Speech Recognition (SR)
D.Speech Application Builder (SAB)
Answer:B C

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NO.16 A company has decided to enter the ISV business and create custom Voice Self-Service applications for
Avaya platforms. They want to learn a single tool set and would like to be in this business for the
foreseeable future. Which skill set should they develop to be compatible with current and future Voice
Self-Service applications?
A.IVR Designer and VoiceXML
B.Dialog Designer and VoiceXML
C.Voice@Work and ScriptBuilder
D.IVR Designer and Transaction Assembly Script
Answer:B

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NO.17 A customer currently has one contact center in Denver using Avaya Interactive Response (IR). They
use TDM, Speech Recognition (ASR), and Text-to-Speech (TTS). In addition to these features, their
applications are all written in TAS. They are very satisfied with the state of their current applications. They
are opening a new facility in another location and want to have the same Voice Self-Service applications
in this new location. They need the new location operational in four weeks. Cost is an issue. Since cost
and expediency are primary concerns, what would you suggest to add Voice Self-Service capacity to the
new location?
A.Add Avaya Voice Portal systems/ports in the new location.
B.Add Avaya Dialog Designer systems/ports in the new location.
C.Add Avaya Interactive Response systems/ports in the new location.
D.Add Avaya Interactive Response systems/ports to the primary location.
Answer:C

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NO.18 A current Avaya Interactive Response (IR) customer is aware that the industry is moving to web-based
self-service architectures. In addition to the benefits of moving to advanced technologies, which two
business elements should be considered? (Choose two.)
A.need to replace the speech servers
B.capital investments in current equipment
C.time needed to convert any existing TAS applications to VoiceXML
D.inability to use VoIP until Avaya Voice Portal has been implemented
Answer:B C

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NO.19 A customer wants to answer technical support questions 24x7 yet avoid paying for increased staffing
for night and weekends. Forty-five percent of agent calls are simple fixes that include power-down and
power-up support, explaining where to obtain the three-page troubleshooting document, and the faxing of
that document. Agents also sell post-warranty maintenance plans and currently have only a 5% take rate
due to high call volumes from new customers. One solution is to off-load agent calls with an Avaya Voice
Self-Service solution. Which two activities are specifically targeted at reducing operational expenses and
meeting business requirements? (Choose two.)
A.Expensive customer service agents should not have to answer routine information requests.
B.Technical support calls should be delivered to customer service agents during the night and weekend
shifts.
C.Caller's intent should be effectively and consistently identified and then routed to a self-service
transaction or an agent.
D.Overflow calls should be routed to a voicemail system where they can describe their problem and get a
callback with the solution.
Answer:A C

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NO.20 A healthcare company operates a mail order prescription business. Its contact center primarily takes
orders from existing and new customers. Upper management has decided not to implement an Avaya
Voice Self-Service solution, but use a competitor instead. The IT staff believes that once they implement
the new system, it will not operate as advertised. The IT staff asks you what they can do to ensure that
their application development time is not wasted in the event that they ultimately decide to migrate to
Avaya Voice Portal in the future. What is the most cost-effective advice you can give the IT staff?
A.Advise them to create their application using the competitor's proprietary tool set.
B.Advise them to create an application that exposes the weaknesses of the competitor platform.
C.Advise them to escalate the decision about the platform since it will be very difficult to convert later on.
D.Advise them to create their application in VoiceXML so that there will be portability to Avaya Voice
Portal.
Answer:D

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